Operation Associate - Customer Care

Operation Associate - Customer Care
Operations

The Kaodim Group is one of the fastest growing startups in Southeast Asia and the leading services marketplace in Southeast Asia. We provide a faster and more dependable way to hire over 300 services from plumbers to photographers.

Along the way, we transform small and medium sized businesses across Southeast Asia. Businesses receive thousands of requests for their services directly to their smartphone or devices, allowing them to make instant connections with new customers at an unprecedented rate. The Kaodim Group is backed by leading venture capitalists including 500 Startups, Beenext, East Ventures and Venturra Capital.

Responsibilities:

-Handling incoming calls and enquiries from customers with a demonstration of excellent customer service skills
-Following up and resolving customer complaints and ensuring that customers are satisfied with the proposed resolutions
-Channelling and escalating any unresolved issues/complaints to higher management
-Updating and maintaining good recording and tracking system to ensure all enquiries and complaints are closed within the stipulated time

What we would like to see in a candidate:

-Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
-Required language(s): English, Mandarin
-Must possess good written/ language skills.
- At least 1 year(s) of working experience in the related field (i.e. Customer Service) is required for this position. Fresh graduates are encouraged to apply.
- Must be willing to work in Damansara Uptown.
- Able to think and act independently with minimal supervision, prioritize and multitask, escalate urgent issues with recommended resolutions when necessary and adapt to changes.